From your Teezily Plus Dashboard you will see your order history under "Orders." When selecting a specific order, a new window will appear with additional details. Here you will find your order status.
Your order will reflect one of the following statuses:
- Pending : the order has been submitted but not paid yet
- Paid : the order has been paid and is ready to be sent to production
- In preparation : the order has been sent to production and will be shipped as soon as possible
- Error : there is an error for this order. You can see more details on the order page
- Done : the order has been shipped. You can find the tracking number and the tracking URL with the carrier's website
- Cancel : the order has been successfully cancelled
- Refund : the order has been partially or fully refunded by our customer service