My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being un-claimed at customs or the post office or refused/returned by your end customer. You will be notified once the order arrives back at our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product re-shipped. New shipping charges will be applied for orders that have been un-claimed at customs, returned by your customer, or had an incorrect address originally provided.

Have more questions? Submit a request