According to the tracking number the package has been correctly shipped to my customers: however, the client claims he/she didn't receive the order. Which solution do you propose?

Whether an order is lost or damaged in transit, Teezily Plus take charge of any shipping or printing issue. However, if the tracking states that the order has been successfully delivered, Teezily Plus will ask the buyer to send a sworn statement, hand written, dated and signed, declaring that he didn't receive the order. Once we receive these document, we will be able to make a claim to the shipping service and offer the buyer a proper solution. 

In case of order lost in transit, Teezily Plus Customer Support will propose the customer a free reprint. 

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